I was excited to see an article on management development in the most recent issue of the Academy of Management Journal (AMJ), one of the highest quality research journals in the field. The study involved 215 junior level managers and their supervisors. The well designed study looked at how the developmental quality of managerial assignments and [...]
I just picked up a new book called Total Leadership by Stewart Friedman, of the Wharton School. It looks promising. It’s going to offer a philosophy and advice, which is fine with me, but looks like it is going to avoid pretending to have the secret answer to how to be a better leader based [...]
You MUST take time to review the “CDC Guidance for Businesses and Employers to Plan and Respond to the 2009-2010 Influenza Season.” Here is an excerpt: Businesses should have an understanding of their normal seasonal absenteeism rates and know how to monitor their personnel for any unusual increases in absenteeism through the fall and winter. [...]
Yesterday, I bought a brand new pair of running shoes. The shoes I wear retail for $140, and I buy 4-5 pairs per year. Accounting for the other running gear that I purchase I probably represent about $900 worth of business annually. I live in Reno, home of the largest sporting goods store in the [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
