Yesterday I wrote about the importance of knowing how to read personality and attitudes in our constituents (e.g. employees, peers) at work. For personality, I suggested that the key was to understand first your own personality and then the personalities of your constituents, so that you could adjust your own style and behavior, the thing [...]
I believe people are an open book. If you watch what they do and listen to what they say over time, I think they give us a pretty good picture of their personality and attitudes. I know that is a sweeping generality, but I think it holds true in most people. And it’s also the [...]
The next intentional activity from The How of Happiness is increasing flow experiences. Recall from my earlier blog that it’s these intentional activities and habits that can account for as much as 40% of our happiness. The first intentional activity was expressing gratitude, the second was deliberate optimism, the third was to stop overthinking and [...]
“… or to use the technical term, bullshit” (p.164). Another gem from Tina Selig’s What I Wish I Knew When I Was 20. You can find some of my other articles that reference Tina’s work here and here. I just returned from 3 weeks in Spain on Saturday, and during my 11.5 hour flight from [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
