Archive for July, 2009

Secure Attachment: Another Positive Personality Trait

July 31, 2009 3 Comments
Secure Attachment: Another Positive Personality Trait

I’ve written previously about the value of understanding personalities and attitudes at work.  The two most important attitudes we need to be developing in our employees are satisfaction and commitment, and the personality trait I find the most useful to look for is locus of control.  Secure attachment is another personality trait I think may [...]

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Hubris: The Other Side of Level 5

July 30, 2009 5 Comments
Hubris: The Other Side of Level 5

I wrote an article recently that included a link to an interview with Wendy Koop, CEO of Teach for America.  When Wendy was asked what leadership or management books she found most helpful, she said she was “obsessed” with Jim Collins and his books Good to Great and Built to Last.  A LOT of us [...]

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An Example of the Service-Profit Chain

July 28, 2009 4 Comments
An Example of the Service-Profit Chain

Yesterday, the Wall Street Journal Online published an article entitled Companies Strive Harder to Please Customers.  I think this is a great example of companies trying to incorporate the service-profit chain philosophy. One of the companies discussed in the article is Sprint Nextel Corporation.  I am a long time Sprint user, and I can confirm [...]

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A Reflection on Leadership from My High School Reunion

July 27, 2009 8 Comments
A Reflection on Leadership from My High School Reunion

This weekend, I attended my 30 year high school reunion in Tulsa, Oklahoma.  There were about 590 folks in my graduating class, and less than 150 attended the reunion. I suppose the proper (and safe) thing to say would be “it was great to see everyone!” but that’s just not entirely true for me, and [...]

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