I follow Dan Schawbel’s blog on personal branding. Recently, he did an interview with Scott Shane, an evidence-based expert on entrepreneurship. If you are interested in entrepreneurship as I am, you need to follow Scott’s work. There are a lot of myths out there about entrepreneurship, and Scott’s scientific research sets the record straight on [...]
I’m reading Pam Slim’s new book Escape from Cubicle Nation: from Corporate Prisoner to Thriving Entrepreneur. In a section where she describes the importance to the entrepreneur of looking for problems to solve, she credits blogger Kathy Sierra with taking that process one step further by asking “How can you help your users kick ass?” [...]
When you see this sign light up when you are on an airplane, what does it mean you are supposed to do? During our pre-flight briefing, we are always told that it is an FAA regulation that when the seat belt sign is on, it means that for our own safety and the safety of [...]
The next intentional activity from The How of Happiness is learning to forgive. Recall from my earlier blog that it’s these intentional activities and habits that can account for as much as 40% of our happiness. The first intentional activity was expressing gratitude, the second was deliberate optimism, the third was to stop overthinking and [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
