In an earlier blog post I shared a quote from Charles Handy about sensible organizational behavior that I just love. I promised I would share his parable of change called The Road to Davy’s Bar. It’s a long quote, but I hope you find it as useful as I do. The Wicklow Mountains lie just [...]
Yesterday I talked about the things that I “profess” when I teach organizational behavior. These things I profess represent my core beliefs about the practice of my profession, which I see as developing future leaders and managers. To be honest, even though I have professed these things for years, yesterday was the first time I [...]
Tonight is the first meeting of another 3 week course in organizational behavior. Even though this is my bread-and-butter course, I only get to teach it in the summer because of my other teaching obligations. But I LOVE this course because students are continuously surprised about the power and relevance of the material. There are [...]
Do you highlight or underline a book when you read? I often do. I highlight things that jump out at me or for whatever reasons really make an impression on me. I find it fascinating to look back through a book I read years ago and see what I highlighted (ok, I am a nerd). [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
