I am passionate about leadership; consequently, I am passionate about learning. The best true leaders are life-long learners. With humility, they admit that there are limits to what they currently know and understand, so they are always open to new ideas and insights. For me, learning is the development of experience, insights, knowledge, and understanding [...]
My state, like many other states right now, is facing a severe budget crisis. Education in general, and especially higher education, is in line to see some enormous budget cuts. As I follow this issue in the local press, I am not surprised by the suggestion that we need to have a way to reward [...]
The fourth intentional activity from The How of Happiness is practicing acts of kindness. Recall from my earlier blog that it’s these intentional activities and habits that can account for as much as 40% of our happiness. The first intentional activity was expressing gratitude, the second was deliberate optimism, the third was to stop overthinking [...]
I started working for McDonald’s Corporation in Tulsa the day I turned 16 in 1977. I left the corporation in 1986 to enlist in the US Air Force, where I spent the next 7.5 years of my life. My friends and family thought I was nuts to enlist in the military, but it turned out [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
