Comments on: Enablement http://www.bretlsimmons.com/2009-08/enablement/ Leadership, followership, and purpose at work Sun, 05 Sep 2010 17:37:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bret L. Simmons http://www.bretlsimmons.com/2009-08/enablement/comment-page-1/#comment-489 Bret L. Simmons Thu, 27 Aug 2009 11:39:11 +0000 http://www.bretlsimmons.com/?p=897#comment-489 Michael, great points - thanks for sharing! I personally refuse to give my money to a bank that can't take care of the small stuff. If they don't care about me as a customer in the lobby, I think it is a great indicator they won't care when I really need them in my larger transactions. It's the cock roach analogy - where there is one that you do see there are hundreds you are not seeing. Thanks!! Bret Michael, great points – thanks for sharing! I personally refuse to give my money to a bank that can’t take care of the small stuff. If they don’t care about me as a customer in the lobby, I think it is a great indicator they won’t care when I really need them in my larger transactions. It’s the cock roach analogy – where there is one that you do see there are hundreds you are not seeing. Thanks!! Bret

]]> By: Michael Ling http://www.bretlsimmons.com/2009-08/enablement/comment-page-1/#comment-488 Michael Ling Thu, 27 Aug 2009 11:19:10 +0000 http://www.bretlsimmons.com/?p=897#comment-488 Hi Bret, Banks are the same everywhere. Their service really sucks. I have serious doubts that banks are interested in improving their services at the branches. Banks make profits not from our checking accounts but from mortgages, stock broking, insurance and other financial products. There is really no incentive for them to serve customers at their branches - they are not the high-yielding target customers. Another thing is there are additional bank fees for those who use the counter services. In fact, many banks have new fit-outs that reduce the number of tellers but increase the number of consulting rooms. More recently, they have set up private banking which serve customers who have more than $1 million to invest. I'm sure we will be thrilled by the services they provide over there. The bottom line is if they intend to drive us out from their branches, why would they bother enabling their staff to serve us? Hi Bret,

Banks are the same everywhere. Their service really sucks.

I have serious doubts that banks are interested in improving their services at the branches. Banks make profits not from our checking accounts but from mortgages, stock broking, insurance and other financial products.

There is really no incentive for them to serve customers at their branches – they are not the high-yielding target customers. Another thing is there are additional bank fees for those who use the counter services.

In fact, many banks have new fit-outs that reduce the number of tellers but increase the number of consulting rooms.

More recently, they have set up private banking which serve customers who have more than $1 million to invest. I’m sure we will be thrilled by the services they provide over there.

The bottom line is if they intend to drive us out from their branches, why would they bother enabling their staff to serve us?

]]>