Comments on: Another Great Leader: The Paradox of Respect http://www.bretlsimmons.com/2009-07/another-great-leader-the-paradox-of-respect/ Leadership, followership, and purpose at work Wed, 08 Feb 2012 14:29:09 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bret L. Simmons http://www.bretlsimmons.com/2009-07/another-great-leader-the-paradox-of-respect/comment-page-1/#comment-55 Bret L. Simmons Fri, 17 Jul 2009 11:32:30 +0000 http://www.bretlsimmons.com/?p=295#comment-55 Alain, thanks so much for sharing your thoughts - this is a great example. Thanks also for your service to our country. Bret Alain, thanks so much for sharing your thoughts – this is a great example. Thanks also for your service to our country. Bret

]]> By: Alain Jourdier http://www.bretlsimmons.com/2009-07/another-great-leader-the-paradox-of-respect/comment-page-1/#comment-51 Alain Jourdier Thu, 16 Jul 2009 17:16:19 +0000 http://www.bretlsimmons.com/?p=295#comment-51 Bret, Thanks for this post and thanks also to Bob Sutton for leading me here. I was an air evac tech in Vietnam with the 903rd Aeromedical Evacuation Squadron 67-68. Our commander was Col. John C. Delahunt and a man who showed us what leadership was all about just like Brenda. He had started as a private in WW2 and worked his way up. He, too, didn't mind rolling up his sleeves and getting the job done. And he had the wisdom to let his NCOs do what they had to do to get the wounded to where they could get the care. He has remained one of my heroes since and I have followed his example as I moved up the chain of command at various corporate jobs. I learned from him that respect is not just for the rank, it's for the attitude and the respect you have for others who are in the trenches with you. I totally agree with you that most of the leadership I experienced in the Air Force was mediocre at best, which is why when you saw it you knew it and rejoiced in it. Peace....Alain Bret,

Thanks for this post and thanks also to Bob Sutton for leading me here.

I was an air evac tech in Vietnam with the 903rd Aeromedical Evacuation Squadron 67-68. Our commander was Col. John C. Delahunt and a man who showed us what leadership was all about just like Brenda. He had started as a private in WW2 and worked his way up. He, too, didn’t mind rolling up his sleeves and getting the job done. And he had the wisdom to let his NCOs do what they had to do to get the wounded to where they could get the care. He has remained one of my heroes since and I have followed his example as I moved up the chain of command at various corporate jobs. I learned from him that respect is not just for the rank, it’s for the attitude and the respect you have for others who are in the trenches with you.

I totally agree with you that most of the leadership I experienced in the Air Force was mediocre at best, which is why when you saw it you knew it and rejoiced in it.

Peace….Alain

]]> By: Bret L. Simmons http://www.bretlsimmons.com/2009-07/another-great-leader-the-paradox-of-respect/comment-page-1/#comment-48 Bret L. Simmons Thu, 16 Jul 2009 11:10:19 +0000 http://www.bretlsimmons.com/?p=295#comment-48 Thanks for the comment. I love the service profit chain. It appealed to me the first time I saw it years ago and to me it is management 101. Thanks! Bret Thanks for the comment. I love the service profit chain. It appealed to me the first time I saw it years ago and to me it is management 101. Thanks! Bret

]]> By: dblwyo http://www.bretlsimmons.com/2009-07/another-great-leader-the-paradox-of-respect/comment-page-1/#comment-44 dblwyo Wed, 15 Jul 2009 21:30:50 +0000 http://www.bretlsimmons.com/?p=295#comment-44 Brett - to pointed here by Bob Sutton and this is my comment on his post FWIW: Bob - thanks for the pointer. Well worth the time. The leadership stories of authentic leadership ring true but what really worked for me was Brett's fundamental equation of B=f(P/E)or behavior is a function of the person and the environment. And what really worked is basing his deeper argument on Heskett's Service-Profit model (http://www.bretlsimmons.com/the-service-profit-chain/2009-06/). That body of work is something I pushed from the day it showed up since it was part of the evolving body running back to Bud LaLonde's early studies of customer service and profitability AND entirely consistent with my decade at Fedex who's motto was People-Service-Profit. Two bottomlines - take care of your people and they will take care of your customers who will take care of your profits. And long-term sustainable growth results from establishing that sustainable dynamic. SADLY....Heskett's work has never been reflected in standard practice despite the long string of supporting evidence. Brett – to pointed here by Bob Sutton and this is my comment on his post FWIW:
Bob – thanks for the pointer. Well worth the time. The leadership stories of authentic leadership ring true but what really worked for me was Brett’s fundamental equation of B=f(P/E)or behavior is a function of the person and the environment. And what really worked is basing his deeper argument on Heskett’s Service-Profit model (http://www.bretlsimmons.com/the-service-profit-chain/2009-06/). That body of work is something I pushed from the day it showed up since it was part of the evolving body running back to Bud LaLonde’s early studies of customer service and profitability AND entirely consistent with my decade at Fedex who’s motto was People-Service-Profit. Two bottomlines – take care of your people and they will take care of your customers who will take care of your profits. And long-term sustainable growth results from establishing that sustainable dynamic. SADLY….Heskett’s work has never been reflected in standard practice despite the long string of supporting evidence.

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