Check out this blog by Peter Bergman . He identifies what he believes is the secret to excellent companies. It has everything to do with leadership, and his bottom line, the critical ingredient, is something I have blogged about previously.
His description of how his favored hotel is run is also a good description of The Principle of Value from the book “The Go-Giver”. I love this principle:
Your true worth is determined by how much more you give in value than you take in payment.
There is no substitute for genuine caring for others – it enriches all aspects of our personal porfolios.